Greenberg & Buxton's "Usability Evaluation Considered Harmful (Some of the Time)"

In Usability Evaluation Considered Harmful (Some of the Time) by Saul Greenberg and Bill Buxton, the authors raise important points in claiming that usability evaluations can be considered harmful some of the time. Just because a research team has a assembled a user group and study doesn't mean that at the end of the day they have a winning design or have done good research.

Greenberg and Buxton argue for the tempered use of usability evauluations, not necessarily the outright outlawing of usability evaluations. This difference in approach to past research authors is refreshing, helpful, and in the end more effective for all parties—users, designers, and the businessmen in between.